Policy Notice

Last Updated: August 2026

Welcome to [Tunetrada]. We are committed to providing high-quality digital media products and services while maintaining transparency, security, and compliance with applicable laws. By purchasing, downloading, or using our products through this Shopify store, you agree to the policies outlined below.

1. Digital Products

All products sold through this store are digital and delivered electronically. No physical items will be shipped unless explicitly stated in the product description.

Digital products may include:

• Audio files
• Music tracks
• Sound effects
• Beats and instrumentals
• Sample packs
• Digital downloads
• Online media content
• Educational resources

2. Delivery Policy

Upon successful payment, customers will receive access to their purchased digital products through:

• Immediate download links
• Shopify digital delivery
• Email delivery (where applicable)

Customers are responsible for ensuring their email address is entered correctly at checkout.

3. Refund Policy

Due to the nature of digital products, all sales are generally final.

Refunds will only be considered under the following circumstances:

• The product was not delivered.
• The file is corrupted and cannot be replaced.
• A duplicate purchase was made in error.

Refund requests must be submitted within 3 days of purchase by contacting our support team.

4. Intellectual Property

All content available on this website, including but not limited to music, audio recordings, graphics, branding, text, downloads, and media assets, is the intellectual property of [Your Company Name] and is protected by applicable copyright and intellectual property laws.

Customers may not:

• Resell products unless specifically licensed.
• Redistribute downloaded content.
• Share purchased files publicly.
• Claim ownership of our intellectual property.

5. Licensing

Certain products may be sold under specific licensing terms. Where a license agreement accompanies a product, that agreement takes precedence over general usage rights.

Customers are responsible for reviewing licensing terms before purchase and use.

6. Privacy and Data Protection

We respect your privacy and collect only information necessary to process orders, provide customer support, and improve our services.

Information may include:

• Name
• Email address
• Billing information
• Purchase history

We do not sell customer information to third parties.

7. Acceptable Use

Customers agree not to:

• Use purchased products for unlawful purposes.
• Infringe on copyrights or trademarks.
• Attempt unauthorized access to our systems.
• Distribute malware or harmful content through our services.

Violation of these terms may result in suspension of access and legal action where appropriate.

8. Limitation of Liability

Our products and services are provided "as is" without warranties of any kind, except where required by law.

To the maximum extent permitted by law, Tunetrada shall not be liable for:

• Indirect or consequential damages
• Loss of profits
• Loss of business opportunities
• Data loss arising from use of our products or services

9. Policy Updates

We reserve the right to update or modify this policy at any time. Changes become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically.

10. Contact Information

If you have questions regarding this Policy Notice, please contact:

Tunetrada a division of Wetrain Solutions PTY Ltd
Email: askus@wetrainmedia.co.za
Website: www.wetrainmedia.co.za
Phone: +27 79 994 1830

By purchasing from or using this website, you acknowledge that you have read, understood, and agreed to this Policy Notice.