Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tunetrada@wetrainmedia.co.za. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

You can always contact us for any return question at tunetrada@wetrainmedia.co.za.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Here’s a clean, professional Cancellation Policy tailored for a digital audio store, written so you can drop it straight into your Shopify Terms & Conditions. It’s structured, clear, and protects you as a seller of downloadable digital goods.


Cancellation Policy for Digital Audio Products

1. Digital Product Nature

All products sold in our store are digital audio files delivered electronically. Because digital items cannot be “returned” in the traditional sense, our cancellation rules differ from those of physical goods.

2. Order Cancellations (Before Delivery)

You may request a cancellation before your order has been processed or download links have been issued.

  • If your cancellation request is approved, we will refund the full purchase amount.

  • Once download links have been sent, the order is considered delivered and cannot be cancelled.

3. No Cancellations After Delivery

Due to the instant, irrevocable nature of digital downloads:

  • All sales are final once the product has been delivered, regardless of whether the files have been downloaded.

  • We cannot cancel or refund orders after delivery.

4. Incorrect Purchases

Please ensure that you review product descriptions, formats, and compatibility before purchasing.

  • We do not offer cancellations or refunds for accidental purchases, incorrect selections, or compatibility issues with your software or device.

5. Technical Issues

If you experience a technical problem accessing your files:

  • Contact us within 7 days of purchase.

  • We will assist with re‑sending files or providing alternative download access.

  • Technical issues do not qualify for cancellations or refunds unless we are unable to provide the purchased product.

6. Fraudulent or Unauthorized Transactions

If you believe your purchase was made without your authorization:

  • Contact us immediately.

  • We may request additional information to verify the claim.

  • Verified unauthorized transactions may be cancelled and refunded.

7. Changes to This Policy

We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page and will apply to future purchases.


If you want, I can also create matching sections for Refund Policy, License Terms, or Usage Rights so your Shopify store feels cohesive and professional.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tunetrada@wetrainmedia.co.za.